Berlin 3 Seater Sofa (Velvet, Graphite Grey)

For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91-9314444747.

• Understanding your Product:

  Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.

  Furniture products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following on the footsteps of several generations of accomplished artisans. Each piece of such Furniture is, thus, unique, and there is a possibility of slight differences between the picture and the actual product.

• Placing an Order:

  Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.

• On Delivery:

  For all items that are expected to stand, ensure that they stand steady and are straight. An unevenness of up to 5 mm happens due to differences in surfaces and floor levels and is an accepted industry standard. In order to balance the item, bushes will have to be installed. For any such case, please report this to our Customer Support team and we will handle it from there. If your product has a layer of dust, or lacks in shine, rubbing it with a cloth will help. This is an accepted method of cleaning the surface of a furniture to make it shine.

• Damages:

  WoodenStreet’s delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at [email protected] & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Wooden Street, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Street, to address the issue.

  Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.

• Cleaning Technique

  Wipe off the dirt from the furniture with a soft cotton cloth. Also avoid using the excess water for cleaning, take moistened cloth to wipe off the dirt.

• Avoid Chemicals

  Avoid chemical contact with the furniture as it may harm the natural finish and further the durability. Also, make sure to avoid application of polyurethane paints on the furniture.

• Scratch & Burn Remedy

  Scratches, burns, residue and any other surface damage can be taken off with a fine-grit sandpaper. Reapply mineral oil after sanding.

• This product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.

• This limited warranty does not apply to:

• Small cuts, scratches or damage during the cleaning process

• Damaged caused by the incorrect installation of a product

• Cracks during the random displacement

• Product kept in contact to direct sunlight and water, resulting in decaying of wood

• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.

• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.

• There is no warranty on upholstery/ coverings/ cushion covers.

• Our support and delivery team will be in coordination with you for a hassle-free installation process.

• Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

• Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. Extra charges applicable for weekend or specific time deliveries.

• Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Street shall be free to charge or cancel the order.