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Return and refunds - Wooden Street

How do I Cancel an item purchased on Wooden Street?

  • Cancellation in Case of Damage: In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at help center.
    Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of Wooden Street, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Street, to address the issue.
  • Cancellation in case of Wrong Product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at the help center.
  • Cancellation in case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order. Post the 24-hour window, no cancellation will be entertained. However, cancellation can only be done if the product is in production / pre-production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse.
  • We do not cancel/refund any decor/furnishing/lamp & lighting orders as these are third-party products and are directly dispatched from the vendor's warehouse to the customer. Hence, any such queries for refund/cancellation are not entertained once the order is confirmed.
  • You must address or submit the damage/defect concern within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached.
  • For fragile products, customers are requested to share an unboxing video in case of damage/defect.
  • For more details, please get in touch with us at our customer care number or raise a ticket at the help center.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying of wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Street shall be free to charge for holding the products for longer.

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