Return and refunds - Wooden Street
"If it’s not right, we take it back."
We make sure to serve our customers with an ultimate online furniture shopping experience by offering the best quality products. We ensure to resolve any issues in case you are not satisfied.
Our return and refund policy process is as below.
What if you have received a damaged product?
In case you receive a product that has been damaged during the transit or is defective we sincerely apologize for the inconvenience and would request the customer to file a return request via an email on firstname.lastname@example.org with the complain details or by placing a call on +91-9314444747.
Is my delivery guaranteed in 5-7 weeks?
Team WoodenStreet is dedicated towards dispatching your products within the 7th week of timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains,flood, earthquakes, etc), it might happen that the Est delivery time may exceed than the promised timeline. In such exceptional cases WoodenStreet may cancel the order and refund the full amount to the customer as per the scenario.
What if you wish to cancel your order?
We understand that due to any uncertain reasons you might wish to cancel your order. In such cases, we would request our customers to place the cancellation request within 12hrs of your order placement. The cancellation request within 12hrs has been made due to the consideration that we custom manufacture each furniture piece at our unit as per the exact specifications of our customers.
How does the return & refund process work?
Upon receiving the refund request our customer care executives shall get back via an email or call to understand the damage caused and further we would initiate a reverse logistic at a complete cost liability of the company Wooden Street.
What if a replacement of the product is not available?
In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances.
How do I receive the refund amount?
The creditable refund amount is processed via the same means through which the order was placed.
How long does the refund take?
The estimated time duration that shall be required to process the refund amount shall be 7 working days.
Custom Product refund policy?
Custom made orders are non-refundable. If in case any damages occur while shipment of the product, Wooden Street will get it repaired. Also there can be a delay of 2 weeks in delivery time for custom furniture.