Penguin Ultra Comfort Mattress (5 inch, Single, 78 x 36)

For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91-9314444747.

• Understanding your Product:

  Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.

  Furniture products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following on the footsteps of several generations of accomplished artisans. Each piece of such Furniture is, thus, unique, and there is a possibility of slight differences between the picture and the actual product.

• Placing an Order:

  Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.

• On Delivery:

  On Delivery: Our support and delivery team will be in coordination with you for a hassle-free installation process.

  
  

  Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation. Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

  
  

  Extra charges applicable for weekend or specific time deliveries. Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Street shall be free to charge or cancel the order.

• Damages:

  WoodenStreet’s delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at [email protected] & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Wooden Street, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Street, to address the issue.

  Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.

• Cleaning Technique

  Wipe off the dirt from the furniture with a soft cotton cloth. Also avoid using the excess water for cleaning, take moistened cloth to wipe off the dirt.

• Avoid Chemicals

  Avoid chemical contact with the furniture as it may harm the natural finish and further the durability. Also, make sure to avoid application of polyurethane paints on the furniture.

• Scratch & Burn Remedy

  Scratches, burns, residue and any other surface damage can be taken off with a fine-grit sandpaper. Reapply mineral oil after sanding.

• Our support and delivery teams will be in touch with you for a hassle-free delivery.

• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.

• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.

• Extra charges applicable for weekend or time-specific delivery.

• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, WoodenStreet shall be free to charge or cancel the order.

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
• If the delivery Condition is:
  • Pre-assembled – no installation is required. The product comes fully-assembled and ready to use.
  • Knocked-down – expert assistance is required, for which WoodenStreet will provide carpenters to carry out proper installation and assembly.
  • Basic assembly/DIY – the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance required.

• Accessories showcased in the image are just to give an idea about the setup. These are not a part of the product, unless specified.

• In the case of solid wood based furniture, the wood grain might slightly vary from product to product.

• Intricate design or hand-paint might have slight variation between the 3D picture and the actual product.

• In accordance with the different screen settings and resolutions, there might be a minute difference in fabric colour and wood finish between the website images and actual product.

This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, mechanisms, if any.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use

• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents

• Damage caused due incorrect installation/assembly by the customer

• Cracks developed due to displacement of the product

• Fading due to direct exposure to sunlight

• Decaying of wood due to consistent exposure to water

• Upholstery fabrics such as seat covers have no warranty

• Non-standard dry-cleaning procedures or use of harsh chemicals

As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.